Machine learning has proliferated the business world and penetrated nearly every sector of every industry over the past decade, from healthcare and education to consumer goods and manufacturing. And with machine learning comes the promise of artificial intelligence (AI) and a potential future that many executives find difficult to imagine. That’s not necessarily a bad thing, but it does raise some questions about the future impact of AI on company culture.
All new technology-based innovations, such as artificial intelligence in the workplace, require some planning and setting of goals for the organization. As a business leader, you cannot merely bury your head in the sand and expect AI to go away. Embrace change or be left by the wayside. This means all the various departments within companies need to work together and come to an agreement on how they are planning to adopt and adapt to AI-based disruptions in your respective industry. First things first, you need to understand where AI-based technologies are heading in order to plan for the future properly.
AI-Powered Personal Relationships
Today, a lot of machine learning technologies are, in effect, glorified calculators. But that won’t be true for long. AI promises to go far beyond just crunching numbers. It could also be used to predict success rates for human relationships. AI can be used to help determine the specific psychological and interpersonal characteristics of employees which can be incredibly valuable to HR departments looking to improve their employees’ experience at work.
This can also be incredibly valuable in the hiring process and improve a company’s ability to hire for cultural fit. Imagine being able to quantify your company’s values and goals and match those values and goals to the people you’re looking to hire. It would give businesses an unprecedented level of control over who they’re hiring, and why. Companies may one day even incorporate things like facial or vocal analysis via AI to provide real-time feedback and workday optimization.
From Menial Tasks To Heavy Lifting
Rather than just being relegated to number-heavy, quantitative tasks like financial accounting, the AI of the future will assist business professionals in a variety of different/additional capacities. In the short term, this can include things like digital assistants taking on more responsibility and freeing up more time for employees to focus on more important work. In the slightly more distant future, say 10 years, is when we’ll start to see amazing workplace-benefits from AI. The most significant of which is a greater shift in the way people work, the specific type of work they’re doing and how they spend their respective time.
Automation in essential processes will free-up valuable people for more critical customer experience engagement. Take, for example, customer support. Customer support reps shouldn’t be afraid of AI, they should be embracing it! AI promises to free up time enabling them to focus on what they do best: actually working with customers. As companies harness the potential of automation to complement their support teams, these tools will handle the transactional duties, arming live teams with the details to create meaningful value.
There you have it, a few thoughts on the future impact of AI on corporate culture. If you need help defining or improving your business’s culture, check out our cultural products and services at Culture Strategy Fit today!